Return & Refund Policy

At Penncil, we want customers to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a 30-day return policy.

Return Period

Customers may request a return within 30 days of receiving the item.

Return Conditions

To qualify for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase or order confirmation must be provided

Refund Process

Once the returned item is received and inspected, we will notify you regarding the status of your refund request.

If your return is approved, the refund will be issued to the original payment method used during checkout. Processing times may vary depending on the payment provider.

Free Returns

Penncil provides free return and refund support within the 30-day return period for eligible products.

Non-Returnable Situations

Returns may not be accepted if items show signs of misuse, damage caused after delivery, or modifications made by the customer.

Damaged or Incorrect Orders

If you receive a damaged item or an incorrect product, please contact our support team as soon as possible so we can review the situation and assist you with a replacement or refund.

Return Requests

To initiate a return request, please contact:

Email: ijamsekranz132n@hotmail.com